Back Talk: Do the Holidays Come Too Soon Each Year?

November 8, 2011

The holidays creep up earlier each year; this fall, retailers including Costco, Home Depot and J.C. Penny decked their halls in September. Others are enticing consumers to buy early with the help of layaway programs.

“Christmas in July” used to be a euphemism for “bargain” or “summer sale.” Then a few years ago, industry icon Toys ‘R’ Us launched a true summer sale which encouraged holiday preparedness over indulgence. “…You’ll feel like you’ve flashed forward to the holidays during our ‘Christmas in July’ sale in-store and online…” read this year’s advertising. Turns out, Christmas in July is just what it sounds like – The Christmas Creep – and DailyFinance reports it’s among consumers’ top pet peeves with retailers. Still, the National Retail Federation estimates as many as 40% of consumers kick off their holiday shopping before Halloween, but Consumer Reports claims a mere 8% will be done before Thanksgiving and only 25% will be done by Cyber Monday.

Retailers including Costco, Home Depot and J.C. Penny don’t seem to mind; as they broke out their Christmas finery as early as September this year. Others such as Best Buy, Kmart, Sears and Wal-Mart have revived interest-free layaway programs for early stock(ing)piling. One perennial exception is Nordstrom, which each year waits until after Halloween to deck its halls. Regardless, with so much temptation, consumers are bound to channel their inner elf. Analysts argue one reason for the layaway comeback is the credit crunch of 2008, of which consumers are still feeling the effects; in October, consumer credit was down 10.1% in the third quarter. Then there’s the NRF, which is projecting holiday sales to rise a meager 2.8% this year. Giving consumers plenty of time to shop, spend and prepare could mean good things for all. Yet a debate wages on about how soon is too soon for holiday marketing. If you’re like one of my Vertical Marketing Network coworkers, the off-season has historically proven to be as good a time as any to indulge and save. Yet another would argue the ever-accelerating Christmas Creep turns her green as The Grinch.

Maybe I’m just blogging out loud, but it seems like, despite the current economy, premature holiday hoopla threatens to bring out a little Scrooge in the most ardent Saint Nick. One man’s Christmas in July is another’s “Bah-humbug,” and brands and marketers should be cautious.

Which prompts the question: How soon is too soon for brands and marketers to start spreading holiday cheer? Do you think we’ve gone too far?

Please share your thoughts in the comments section below, or head over to Vertical Marketing Network’s Facebook page to chime in.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: dave416

Back Talk: Have You Gone QR?

September 20, 2011

For brands and marketers looking to tap new technologies, it's hip to be square, as in QR code square. The 2-D bar codes can be used as gateways for consumers to access special information.

About a year ago, Vertical Marketing Network blogged about what some industry insiders were touting as the Next Big Thing. While they may not be as ubiquitous as Facebook fan pages and Twitter feeds, there’s no denying that QR codes are popping up with more regularity, on packaging and in publications, on billboards and even the sides of taxi cabs. Short for Quick Response code, QR codes are 2-D bar codes that can be scanned using a smartphone camera to then transmit information, and they (along with 3-D technologies such as WiMO) are helping brands in the auto (Ford, Chevy), beauty and fashion (Calvin Klein) and entertainment (CBS, HBO) industries engage consumers and redirect them to company websites, product and promotional content, and special features. Toys ‘R’ Us is using them on in-store product signage, where they’ll likely attract young consumers with their video game-like graphic. Meanwhile, Quaker Oats has gone QR in a different vain, placing them on in-store signage and product packaging to encourage parents – not kids – to scan them to then send young fans personalized messages from teen heartthrob Nick Jonas. And in perhaps the boldest indicator of the potential for QR codes, a supermarket recently set up a “virtual grocery” in a South Korean subway stop, in which consumers could “shop” with a quick point and scan; then, after checkout, the virtual goods were made real and delivered to the homes of surely happy shoppers.

Maybe I’m just blogging out loud, but it seems like now more than ever it’s hip to be square. QR codes are effective and forward-thinking, not to mention fashionable and fun. As technologies continue to develop, so too will opportunities to implement them.

Which prompts the question: Do you think this hype is justified? What interesting campaigns have caught your marketing eye and caused you to go QR?

Please share you thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: JA_FS

Marketing To And Through A Recession.

September 13, 2011

Despite economic downturn, marketing budgets continue to grow.

For brands grappling with how to market themselves during the recession, there's light at the end of the tunnel. Despite the current downturn, marketing budgets are up and consumers are spending, albeit cautiously.

Conventional wisdom tells us that when the going gets rough, both consumers and marketers get tough on excess spending, and that might be true. But recent studies suggest that despite the current economic downturn that just won’t stop, marketing budgets are up and the industry is hopeful. In a report on business-to-business marketing released earlier this year, Forrester Research found the average marketing budget will increase nearly 7% this year over 2010, with the largest spending increases expected to come from technology service companies, the financial sector and the makers of high-tech gadgets. While that likely doesn’t come as a total surprise, this might: the Forrester study also found that smaller companies are more likely to increase their marketing budgets over large ones, since the need to grow one’s brand doesn’t stop and drop with Wall Street. It seems counter-intuitive, but recessions have proven to be good for marketers and brands alike. Simply put, just because consumers have less to spend doesn’t mean they’re not spending. However, they are shopping with a discerning pocketbook, which is why marketers best keep on their toes and be ready to make adjustments on the fly.

Maybe I’m just blogging out loud, but it seems like — metaphorically speaking — marketing during a recession is equal parts determination and perspiration. Preparation and inspiration is key to seeing brands through the slump.

History is ripe with lessons of brands that have turned a bad economy into a golden business opportunity. As conventional wisdom is also happy to remind us, consumers are more likely to question their spending habits during bad times. Moreover, it’s during a recession that consumers gravitate toward brands that continue to communicate with them. A golden opportunity exists for brands to turn the dial up on its marketing programs – from coupons and social media marketing, to product demos and exclusive merchandise offers. But by taking the lead on brand marketing during a recession, it is equally important to stay in touch with consumer purchase patterns. The Wall Street Journal reported yesterday on another recession trend: consumer’s “trading down,” or the act of consumers abandoning long-time preferred brands in favor of more affordable ones. Specifically, the article looked at how Proctor & Gamble has adapted to the financial shift: “It’s required us to think differently about our product portfolio and how to please the high-end and low-end markets,” says the company’s North American group president. One technology that’s been helping brands do just that for years is search engine marketing (SEM). With U.S. consumers turning to the Internet for more than 1/5 of their media needs, it’s no wonder that SEM numbers continue to grow while traditional mediums stagnate. As my Vertical Marketing Network colleagues and I like to discuss at length, the Internet may very well be the savvy marketer’s greatest ally during this or any future downturn, which is why Vertical is heavily involved in the planning and development of SEM programs for its clients that take advantage of the vast reach, minimal cost and precise targeting of the web. Tough times call for calculated measures, all right, and it seems marketers have their work cut out for them.

How are you adapting your marketing efforts? Please share your thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Newtown_grafitti 

Back Talk: What’s Your Back-To-School Essential?

August 23, 2011

It's time to sharpen your pencils and your eye for integrated marketing campaigns. Back-to-school season is loaded with lessons for savvy marketers; share your season essentials below.

As summer begins to wind down, consumers are embracing fall and the back-to-school frenzy that comes with it. Once again, Target is the preeminent educator of innovation and inspiration, this year offering new in-store interactive technology, Facebook promotions and online coupons. And what’s the first lesson of the back-to-school season? Be on the leading edge of promotion for your brand. Coupon Cabin recently polled some 3,400 parents and found 64% plan to use coupons and/or online codes for back-to-school shopping, and 43% of that shopping is expected to happen online. Meanwhile, new social networks and applications such as Spotify and Want It are influencing the ways brands and consumers interact and spend. It’s a virtual pep rally, and savvy marketers should catch the spirit.

Maybe I’m just blogging out loud, but it seems like back-to-school promotions can inspire longing in kids and their parents alike. Marketers can learn a lot by doing a little homework.

Which prompts the question: School supplies aside, what’s your “back-to-school” essential? What integrated marketing campaigns and/or innovations have caught your eye, and how will you use them?

Please share your thoughts with us!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: aaron13251

Redefining Multicultural Marketing.

July 12, 2011

Targeting women without falling for stereotypes is challenging.

Avoiding stereotypes is key when marketing to multicultural women, who have captured the attention of marketers since last year's census report.

Summer has descended, and with it a wave of Top 40 hits to set the mood. For marketers, perhaps no song better describes the tone of the marketplace than Beyoncé’s catchy “Run the World (Girls)” — a sassy and spirited shout out to ladies the world over who are hitting clubs, lovin’ life and — most importantly — spending money. Women, after all, account for the majority of consumer choices, and marketers are wise to target them. Leading the charge — according to a recent study — are Hispanic women, who are responsible for 85 percent of buying choices within their powerful demographic. But as the recent study from Media Post points out, the current challenge facing marketers is not merely gender or race specific, but rather it is gender and race specific. Titled “Transformers: Multicultural Women As The Shape Shifters of America,” the study asserts that — gender aside — ethnically speaking the minority is the new majority, and it’s up to marketers to celebrate not only consumer sameness, but their differences. “Stereotypes are still one of the most important issues facing multicultural consumers today, with over half of multicultural women claiming they would rather not be represented in an [integrated marketing] campaign than be inaccurately portrayed.” In other words, it’s not just about “girl power,” or consumers identifying themselves by gender or race. Advancements in education, politics and technology are shifting the face of multicultural marketing and it is time for marketers to respond.

Maybe I’m just blogging out loud, but it seems as if the many faces of the modern American consumer poses exciting but exacting challenges. Multicultural marketing demands campaigns be as varied as consumers themselves.

Of course, the real challenge for brands and marketers then becomes money. It is not as if marketing dollars are as endless as ideas. But there are ways marketers can engage consumers without spending a fortune. Writing last year about the power and influence of the Hispanic/Latino consumer, Vertical Marketing Network challenged marketers to embrace the concept of the “digital plaza,” or the idea that commerce and conversation can unfold more affordably and more effectively online. And surely, it does. An estimated 71 percent of Latinos use their mobile devices for activities such as SMS, MMS, email, surfing the Internet and gaming functions, compared to the market average of 48 percent. Moreover, as of 2009 nearly 23 million Hispanics were online. With Hispanic buying power expected to rise by 50 percent over the next five years (by 2015, it will exceed $1.5 trillion), it’s no wonder marketers from leading brands such as AT&T, Budweiser, Ford, P&G and Toyota are responding. The Media Post study also argues that multicultural women — be they Hispanic/Latino, African-American, Asian, Middle Eastern, etc. — are far more active online and on their mobile devices than their white counterparts, and they’re also more optimistic. On a scale of 1 to 10, “over half of all multiculturals said their outlook on their future was an 8,9 or 10, as compared to only 37 percent of their white counterparts.” Not only that, but multicultural women are more willing to try new products than their white counterparts, particularly when is comes to brands that are inspirational.

Whatever your taste in music, it might be worth lending Beyoncé an ear. If all else fails, she might consider a second career in marketing.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Clip art

Kidfluence: A Marketing Challenge.

May 24, 2011

Modernity dictates the ways marketers approach future buyers.

Kids have purchasing power and influence the way their parents spend. Marketers should not deny this demographic.

Children are not only bundles of joy, but also an undeniably important marketing demographic, with a purchasing power estimated to exceed $30 billion each year. They have sway over their parents’ spending (one estimate suggests children between the ages of 8 and 12 influence their parents to spend some $150 billion a year), and – perhaps most importantly – they are the consumers of the future. With research from the Center for a New American Dream suggesting 6-month-old babies can form mental images of corporate logos and mascots, and brand loyalties can form as early as age 2, marketers would be remiss to dismiss the power of “kidfluence.” But targeting children today isn’t so much the issue as the ways in which they are targeted. It’s not just shaping tomorrow’s consumers, but also the future of marketing.

Maybe I’m just blogging out loud, but it seems like, when marketing to children, the line between careful and careless is fine. Savvy brands exercise accountability, and they show children and their cash wielding, gatekeeping parents R-E-S-P-E-C-T.

When a marketing campaign goes awry, the media’s quick to point fingers at the brand and the advertisers and marketers who support it. When Abercrombie & Fitch introduced a padded swimsuit top for pre-teen girls, parents across the Internet expressed emotions ranging from outrage to sadness. The same occurred when Sketchers unveiled its most recent Shape-ups line, targeted for girls young enough to still be wearing Velcro. But statistics suggest we long ago passed the blame game of marketing to children and are now toying with the inevitable consequences of modernity. Today’s young people are “connected” – to brands, ideas, news and each other – in ways like never before. Not only would it be foolish for marketers to ignore them, it’s seemingly impossible. But like my Vertical Marketing Network colleagues often say, accessibility does not negate accountability. Manufacturers and marketers need to put children and the needs of children first in order to succeed. And they must act responsibly. The Kaiser Family Foundation says young people are multitasking their way through a wide variety of electronic media every day, juggling iPods and SMS with cell phones, television and the Internet. It’s estimated that young people cram 8.5 hours of media exposure into 6.5 hours of each day, every day, meaning they spend more time “plugged in” than they do in school. Cell phones and credit cards are no longer just for mom and dad; credit cards are frequently featured in games for kids, as well as toys such as Barbie, and we already know that Smartphones are creating a new kind of m-commerce. The Internet – it seems – is to young people today what television was for Generation X. The challenge for brands and marketers alike is to employ these various tools without sacrificing their product image and compromising their relationships to consumers both young and old. One noteworthy example of a brand doing just that is Los Angeles-based Jr Imagination, which recently launched the mobile application Creative Genius On-The-Go! Featuring some 150 scenarios that challenge young people to think creatively and critically, it’s getting rave reviews. Kids love it because it’s fun, and parents love it because it enhances their children’s lives.

A marketer who truly understands a child’s needs and a parent’s concerns is a marketer on top of their game. In a way, good marketing is a lot like good parenting – not without challenge, but full of reward.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: D Sharon Pruitt

Back Talk: What’s The Coolest Brand You’ve Seen?

May 17, 2011

Cool brands have a magnetic pull; they excite consumers and attract word of mouth attention. What cool brand campaigns have caught your eye; why?

“That is so cool!” How often do you see a product in a store, online or on TV and think just that? A few weeks ago, Vertical Marketing Network looked at ways in which perennial “cool” brands such as Apple, IKEA, Red Bull and Virgin America have succeeded in establishing brand loyalty while also continually fueling brand passion. That combination, we observed, is the secret ingredient to cool brand status, and emerging medias, whether they be application-based or social, are playing major roles. Brands ranging from Converse (cool) to Lexus (high-brow cool) to Dell (kinda cool) would agree. Strategy may not be visible to the consumer eye (and smart strategy shouldn’t be), but marketers know it certainly is at work. Coolness doesn’t just happen.

Maybe I’m just blogging out loud, but it seems like brand coolness can be crafted. For brands and marketers, the challenge is in engaging consumers in a fresh, meaningful and smart way.

Which begs the question: what brands and/or campaigns have caught your “cool eye.” And what can we learn from them?

We’d love to hear your thoughts!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: jurvetson

Back Talk: Is Patriotic Branding Appropriate Now?

May 3, 2011

With the announcement of the death of Osama bin Laden, will U.S. brands tap patriotism to market their products and services, or avoid associations?

Americans – and much of the world – will not soon forget the terrorist attacks of September 11, 2001. After 9/11, a tidal wave of U.S. patriotism emerged, and as the consumer consciousness shifted, marketers were faced with a new challenge: how to promote products and services without seeming inappropriate. Notably, campaigns from Abercrombie & Fitch and Coca Cola were pulled in the wake of the attacks – marketers fearing their tone unsuitable for the times. Other campaigns embraced the new patriotic zeal sweeping the marketplace. From all-American brands such as Ford and GM to AT&T, Major League Baseball, and financial groups such as Fidelity and Morgan Stanley, 9/11 rebranded emotional branding.

With the announcement of the death of Osama bin Laden, U.S. marketers will no doubt be tempted once again to display patriotism in their integrated marketing campaigns.

Maybe I’m just blogging out loud, but is it appropriate for patriotism to be tapped as a marketing tool by U.S.-based companies selling their products and services to U.S. consumers?

The death of “Public Enemy #1” provides a dilemma for marketers. Our question: Is it appropriate this time around for U.S. companies to tap patriotism as a marketing tool for selling their products and services, or should marketers avoid associations?

We really want to know your thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: joewcampbell

Back Talk: Is The Tide Changing Brand Spending?

April 26, 2011

Research suggests a strong tidal shift in the way marketers are budgeting their dollars. Social media is becoming a bigger fish, and brands such as Converse, Lexus and Dell are responding. Are you?

Some things we can control, some things we can’t. For marketers, brand building should fall into the former category. A recent study from Forrester Research projects “search marketing, online display advertising, email marketing, social media, and mobile marketing collectively to grow to nearly $55 billion by 2014.” And another study from eMarketer estimates that social media marketing is up 42 percent since as recently as 2008. Then a few weeks ago, Ad Age reported that at its own Digital Conference, major brands such as Converse, Lexus, Dell and Best Buy revealed their current digital strategies and the reasons behind them. The universal priority: shifting dollars away from traditional marketing and embracing social opportunities. “Social media is unavoidable,” said Converse CMO Geoff Cottrill, who went on to point out that on certain platforms — such as Facebook — brand managers no longer have control over their brand’s image. Whether that’s true or not, research indicates a strong shift. The tide may be turning…but it doesn’t mean marketers should throw in the towel.

Maybe I’m just blogging out loud, but it seems like the current “social” economy — not to mention the literal “economy” economy — has produced a shift in power dynamics. Social media has created loyal and passionate consumers — “accidental” ambassadors, who can help dictate what’s hot…and what’s not.

Which begs the question: are your marketing dollars shifting with the tide? If so, how? And if not, why not?

We would like to hear your thoughts!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: psyberartist

Back Talk: What’s Your One Thing?

April 12, 2011

In marketing, bright ideas are a dime a dozen. So, if given the chance to teach a marketing class, what would be your one thing -- or, the brightest lesson -- that you would teach your students?

If the old saying is true, trends may come and go, but some things – like memorable ad campaigns, trademarks, face tattoos and, of course, style – are forever. The same can be said of the tenets of marketing. In January, Vertical Marketing Network made 7 industry projections for 2011, and while we’ve already seen several of these come true (discount websites are thriving, digital advertising has become commonplace and web video is pulling more consumers away from their TVs), we’ve also noticed some tried and true tactics – such as coupons and product samples – getting much-needed makeovers.

Maybe I’m just blogging out loud, but it seems like marketing is defined just as much by the fundamentals as it is by the future. What does this mean for marketers in the making?

If you were teaching a course on Marketing 101, what would be your one thing – or, the biggest lesson – you’d want your students to take away? How would go about imparting its importance and value?

Please share you thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: wisdomlight

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