Back Talk: What’s Your Super Bowl Game Plan?

January 31, 2012

As the Patriots look to avenge the upset to the Giants in the 2008 Super Bowl, for both brands and consumers, the action off the field could be as exciting as in the stadium. An estimated 171 million viewers are expected to tune-in to Sunday’s game, which will see Super Bowl legends such as Anheuser-Busch InBev, Coca-Cola, General Motors and PepsiCo sharing airtime with newcomers including Vertical Marketing Network client Dannon (the first-ever Super Bowl commercial in the yogurt category will feature John Stamos). Besides Mr. Stamos, celebrities making appearances in Super Bowl commercials this year range from David Beckham to Apolo Ohno, Mötley Crüe and even Joan Rivers. Some companies pay as much as $3.5 million for a 30-second Super Bowl spot, but the entertainment need not stop there; Chevy is extending its TV spots this year with a mobile Game Time app, which will feature trivia relevant to the game and the commercials. Yes, there will be prizes, too. And while some brands skip commercial advertising altogether, the “big game” still provides opportunities for promotions and in-store merchandising. Perhaps the best news is that consumer spending is up. According to a new survey by the National Retail Federation, spending related to Super Bowl XLVI is expected to reach an all-time high this year; it’s projected that the average viewer will spend $63.87, up from $59.33 in 2011. While the majority of consumer spending goes toward food and drink, apparel, electronics, even home furnishings see a boost around game day. Thinking about buying a new flat screen? There’s no better excuse…

Maybe I’m just blogging out loud, but it seems like marketers should treat every day like Super Bowl Sunday. Creativity, energy and hype are the major players, and they win consumer dollars every time.

Which prompts the questions: What’s on your Super Bowl game plan? Has an early promotion inspired your game day spirit? What will you take away?

As always, please leave your comments below, or join the conversation on the Vertical Marketing Network Facebook page.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo: Creative Commons

What Would A Brand Builder Award Winner Say?

January 24, 2012

5 Questions for CKE Restaurants CMO and visionary Brad Haley.

Our industry is teeming with experienced leaders and visionaries, people from whom we all have much to learn. In continuing with our series highlighting some of these leaders, today Blogging Out Loud speaks with Brad Haley. Brad has served as Chief Marketing Officer for CKE Restaurants, Inc. since 2011. He joined the company as executive vice president of marketing for Hardee’s in 2000, and he took on the marketing responsibility for Carl’s Jr. in January 2004. Before joining CKE, Haley’s experience included marketing stints for companies such as Clorox, Foster Farms and the California Lottery. While working for Jack in the Box in the 1990s, Haley received the Brand Builder Award from Brandweek magazine for his work that helped the chain’s turnaround following an E. coli outbreak. Blogging Out Loud caught up with Brad to discuss the lessons he’s learned and what he sees in the future for his brands and for all marketers.

What do you see as the biggest challenge marketers currently face and why?

We’ve had a long protracted recession, and that sort of redefined “value” as “affordability”. We’ve weathered the storm but I think that’s been the biggest challenge for marketers in recent years, and I think it will be a challenge for many more. The key is finding the way consumers define quality, so that it’s something they’ll be willing to pay for despite the tough times they face.

You recently changed advertising agencies for the Carl’s Jr. and Hardee’s businesses, and you’ve been part of the team that has made changes in your brands’ outside resources in the past. Can you describe the tangible and intangible factors when deciding it’s time to look for a new agency?

Obviously a lot of factors come into play. One is the relationship itself. Do you find your agency partner is one you enjoy? The creative process is one that needs to be nurtured and developed, and that doesn’t happen if the relationship is not an open and trusting one. Then, there’s the quality of the work. The biggest challenge clients have with creative agencies isn’t in dialing them back. They either have it or they don’t. You want to find someone who understands the brand and the target audience. Some people can do great work for certain categories, but they may not be able to do that for others. It’s key to find a partner who understands your specific business.

It seems the real worth of a working relationship is tested during periods of turmoil. Earlier in your career, you were tossed into the perfect storm when an E. Coli outbreak occurred. What did you learn from that experience? Did it affect how you currently work with both internal and external resources?

I had a little experience with crisis management from my Foster Farms days, because, while I was there, there was a salmonella outbreak — not at Foster Farms, but nonetheless, it made big news. It was a terrible time. You have to remain calm. You have to boil the problems down to their essence and articulate them to the rest of the organization. When people are under pressure, they develop tunnel vision. Focusing on one or two things is key.

What are your go-to resources — whether they be on the streets, in print or online — for keeping up with trends?

We do a lot of our own proprietary research. Our agency partners are huge resources for that. They track the pulse of our customers through a variety of channels. One of the most valuable: I get copied on every guest comment — it’s a time sponge, but it’s worth it. It’s a real-time feel for what our consumers are experiencing, how they’re reacting to products, how they’re reacting to ads. It gives me a real world look at what our customers are thinking and feeling all the time.

What marketing and promotional campaigns and tools are you most excited about now? How has new and social media — namely YouTube — helped your campaigns?

Mobile is huge. It isn’t new for us but it’s continuing and still growing. We were one of the first in the industry to launch a location-based loyalty app, and we’re continuing to expand the penetration of that app. The [smartphone] screen is always with consumers, it’s what they have closest to them at the point of purchase.

We put a lot of effort and energy into social media, although traditional media is still the most powerful one we use. The majority of our focus is on Facebook, because everyone’s there, and it allows for a conversation that not all media affords. YouTube is part of our digital outreach because we make an effort to produce media that’s edgier and appeals to a younger male demographic. YouTube is a great medium for that.

“5 Questions For” is a new and occasional feature in which Blogging Out Loud interviews influential industry leaders on current and future marketing trends.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo: Brian Corll

R U Ready 4 Mobile Marketing?

January 17, 2012

Consumers prefer SMS to email when receiving promotional deals.

The past decade has seen cell phones grow sleeker and “smarter”; most boast bells and whistles such as cameras, email, Internet accessibility and even video cameras. Yet for all the technological advancements, one cell phone feature has remained virtually the same: the text message. In November 2011, ComScore estimated 234 million Americans ages 13 and older own mobile devices (globally, that number is at 5.3 billion). Of the U.S. subscribers, 72.6% send and receive text messages. According to CTIA, the mobile industry trade group, some 3-5 billion text messages are sent and received every year, and 97% of those messages are opened. When compared to the 33% of U.S. mobile users who use their devices to access social media websites and blogs, the obvious is revealed: it might not be the fanciest trick in the bag, but SMS, or text messaging is an effective and popular way to engage consumers. Or, as Naushad Huda, from Vertical Marketing Network’s mobile marketing partner agency Textopoly adds: SMS should be part of every brand’s mobile strategy. “It’s more of a promotional tool than a branding tool,” he concedes, but “it’s a driver. It drives consumers to a mobile campaign.

Maybe I’m just blogging out loud, but it seems like cell phones and mobile marketing campaigns have a lot in common. While once they were accessories, now they are necessities.

SMS (short message service) enables cell phone users to exchange information, but it also can act as a gateway for consumers to learn more about a brand or promotion. Huda used last year’s VitaminWater campaign featuring none other than Gary Busey playing Fantasy Football lawyer Norman Tugwater as an example of how far a SMS campaign can reach. The VitaminWater campaign launched with a billboard in Times Square, which prompted fans to text message a code to receive a reward. That “reward” was a phone call from Tugwater himself, followed by a text message back that contained a link to an online video featuring Busey as the fictional Tugwater and real-life football star Adrian Peterson (there’s even a cameo from Shaq). At the close of the video, consumers had the option of sharing the video on social media outlets such as Facebook and Twitter. In other words, the SMS was a gateway to a multi-faceted mobile marketing campaign. It created brand awareness, it entertained, it engaged consumers and it prompted them to share their enthusiasm, all via their cell phones. But not all mobile marketing campaigns need be so involved. Vertical Marketing Network is currently working on a client campaign that will be more basic in structure, but suits the needs of the brand by promoting retail and special events. Research shows that SMS promotions such as these are effective. The Direct Marketing Association recently conducted a study that found that among mobile users text messaging remains the preferred vehicle for receiving promotional offers: 33% prefer text messaging; 21% prefer the Internet; 11% prefer mobile apps; and 8% prefer voice mail.

Mobile marketing: 160-character messaging, and a clutter-free marketer’s dream.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo: Anthony Dodd

5 Marketing Hits & Misses From 2011.

December 13, 2011

Not every trend turns out to be a hit, but even this "misses" can inspire. From Foursquare and Google+ to digital media and mobile money apps, 2011 was good for brands and marketers.

Deeper discounts, QR codes, web video. Many of the trends that emerged this year will continue to bewitch consumers and inspire marketers in 2012, while many we’ll be happy to take a break from (fingers crossed) in the coming weeks and new year. At the top of that list is Facebook, the social networking party that’s become so big it can no longer be described as one party, but rather several miniature mixers inside one gigantic rec room, albeit a virtual one. Google+ continues to attract consumer attention; Google boasts that its social media answer to Facebook attracted more followers this year than LinkedIn and Twitter combined, which sounds more impressive than it is. At press time, user numbers looked like this: Facebook: 800 million, Google+: 43.3 million (as of mid-October), LinkedIn: 135 million, and Twitter: 380 million. For my colleagues and me at Vertical Marketing Network, a little competition is a good thing, and no matter the social network, brands and businesses will continue to log on and engage. After all, it seems engagement is the marketing buzzword of the moment. Whether it’s in stores, online or via television, marketers are forever challenged to connect with their brand demographic in meaningful and authentic ways. And with so many tools at our disposal, we have plenty to look forward to.

Maybe I’m just blogging out loud, but it seems like yesterday’s micro trends are tomorrow’s everyday occurrences. Marketers can learn plenty from cultural hits and misses, and possibly influence a little sway.

Below, Blogging Out Loud’s Top 5 Marketing Hits & Misses from 2011 (OK, maybe not misses, but we’ve certainly had our fill):

Hit: Foursquare – The darling of the location-based social networking scene has redefined what is means to “check-in” and check businesses out. More than 10 million users can’t be wrong.

Miss: Google+ – No matter that they say (see above), the little social network that could has a long way to go before playing with the big boys.

Hit: Digital Media – Television may still be the preferred medium for old school adverts, but this year saw online advertising outnumber print for the first time ever. And it’s going to continue.

Miss: Augmented Reality – Not so much a miss, but rather: Let’s stop predicting its future and make AR what it’s going to be — not just the Next Big Thing, but the future.

Hit: Mobile Money – New mobile apps enable consumers to shop with ease and empower small businesses to operate like big ones with little to no cost. Will mobile money render the paper stuff a thing of the past?

Miss: Recession Marketing – Since we’re in the midst of the biggest holiday shopping season in recent memory, let’s stop talking “recession” and adopt a new and necessary sensitivity to the needs of average consumers.

Hit: QR Codes – Since we explored their potential a mere 3 months ago, Quick Response codes have gone from being “those bar code thing-ys” consumers barely understand, to stand-alone advertisements that connect brands and consumers on multiple levels, all with the help of a smartphone.

Miss: QR Codes – Still, has anyone seen a campaign that really truly works? And, more importantly, just how many consumers are using them?

Hit: Crowdsourcing — Thanks to the Internet and social media, never before have consumers had so much influence over brands and businesses. The trend will surely continue, but how will it shift?

Miss: Green Marketing – Everybody wants to save the planet, but we still have a long way to go in reducing media waste. Have any green campaigns caught your eye?

Blogging Out Loud will return Wednesday, Jan. 4, 2012. From our family to yours, happy holidays and best wishes for a safe and prosperous 2012.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Stock photo

What Would a Marketer of the Year Say?

November 29, 2011

5 Questions For Bill Weintraub — industry veteran and visionary.

For Bill Weintraub, the strategy behind successful marketing has not changed much over time: know your product, know your audience and communicate effectively.

Our industry is teeming with great leaders and visionaries, people from whom we all have much to learn. Bill Weintraub is one such person. After all, he’s been BrandWeek magazine’s Marketer of the Year and was named Outstanding Chief Marketing Executive by Frohlinger’s Marketing Report. He’s served as Chief Marketing Officer at Tropicana and Coors Brewing, and prior to that, he managed brands for the Kellogg Company, where his leadership fostered new success for Kellogg brands and marketers alike, when he championed efforts to allow food products to make health claims and thus ushered in a new era in food marketing. Before that, he managed iconic brands such as Scope, Prell, Sure and Crest for Procter & Gamble. Bill is currently a faculty member at the University of Colorado and an executive mentor to M.B.A. students at the University of Denver. We caught up with Bill last week and — not surprisingly — he had plenty of knowledge to share from his own storied and successful career in marketing and how it relates to current trends in marketing and popular culture.

Blogging Out Loud: You’ve seen a lot of changes over the years. How do you identify passing fads from lasting trends? Is there a secret?

Bill Weintraub: I really don’t think the underlying principles of communication and persuasion have changed that much since the times of Aristotle. Too many people — in the media, especially — get hung up on fads. Fads, or fashions, they come and go. For me, it’s the underlying principles of communications and strategy that matter:

– Understanding your product and/or service
– Identifying the consumer group for which its benefits are important
– Utilizing communication to demonstrate that

Some people don’t understand these basic principles. They get hung up on the fad.

BOL: What are your go-to resources — whether they are on the streets, in print or online — for keeping up on trends?

BW: I’m a big believer in magazines, whether I’m reading them on my iPad or physically. I read AdAge, Adweek, Business Week and Fortune. But I’m also a big believer of keeping track of pop culture, by reading magazines like People and US Weekly. That’s what people are interested in, so for me, it’s more important to keep in touch with pop culture.

BOL: When teaching, how do you balance new platforms, such as social media, against tried and true tricks of the trade?

BW: I don’t think social media — or, any one medium — is that important. Social media may work for some brands, and it may not for others. Television is still the dominant medium of our time — it accounts for two-thirds of spending among major advertisers — and the reason why is you can tell a story and dramatize something on television that you can’t in other mediums. That’s not to say social media, outdoor media, radio, and newspapers don’t have a place.

The key point is what advertising causes you — as a consumer — to switch to another brand from your current brand. That’s what effective marketing is about; it’s no more difficult than that. What causes brand switching? Does that advertising give the consumer some inclination to say, “You know what, I’m going to switch…” Does it provide some motivation? It’s mundane stuff. You have to understand pop culture, and a little bit of psychology. Think out how real people act. That’s how people make decisions.

BOL: What social media platform do you find most exciting and why?

BW: I go on Facebook and I follow some Twitter [feeds], but I don’t think it’s that important. If there’s a strategy that communicates some advantage to some group of consumers for whom that message resonates — that’s what important. Being cool isn’t that important. Look at what Pepsi did last year when they tried to be “cool” and shifted monies from television to social media; they really screwed up…

BOL: What marketing and promotional campaigns/tools are you excited about now?

BW: I don’t consider myself a dilettante of what’s good. If it builds business, it’s good. For you or I to judge advertising before we know the results, it’s very risky. There’s no correlation between what consumers like and effective advertising. It might be a little different in terms of promotions because you have the element of price, particularly in this economy, when people are more concerned about price. I think PR works the same way. In a sense, social media can be a vehicle for good PR, as long as there’s a strategy.

“5 Questions For” is a new and occasional feature in which Blogging Out Loud interviews influential industry leaders on current and future marketing trends.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Stock photo

Back Talk: Do the Holidays Come Too Soon Each Year?

November 8, 2011

The holidays creep up earlier each year; this fall, retailers including Costco, Home Depot and J.C. Penny decked their halls in September. Others are enticing consumers to buy early with the help of layaway programs.

“Christmas in July” used to be a euphemism for “bargain” or “summer sale.” Then a few years ago, industry icon Toys ‘R’ Us launched a true summer sale which encouraged holiday preparedness over indulgence. “…You’ll feel like you’ve flashed forward to the holidays during our ‘Christmas in July’ sale in-store and online…” read this year’s advertising. Turns out, Christmas in July is just what it sounds like – The Christmas Creep – and DailyFinance reports it’s among consumers’ top pet peeves with retailers. Still, the National Retail Federation estimates as many as 40% of consumers kick off their holiday shopping before Halloween, but Consumer Reports claims a mere 8% will be done before Thanksgiving and only 25% will be done by Cyber Monday.

Retailers including Costco, Home Depot and J.C. Penny don’t seem to mind; as they broke out their Christmas finery as early as September this year. Others such as Best Buy, Kmart, Sears and Wal-Mart have revived interest-free layaway programs for early stock(ing)piling. One perennial exception is Nordstrom, which each year waits until after Halloween to deck its halls. Regardless, with so much temptation, consumers are bound to channel their inner elf. Analysts argue one reason for the layaway comeback is the credit crunch of 2008, of which consumers are still feeling the effects; in October, consumer credit was down 10.1% in the third quarter. Then there’s the NRF, which is projecting holiday sales to rise a meager 2.8% this year. Giving consumers plenty of time to shop, spend and prepare could mean good things for all. Yet a debate wages on about how soon is too soon for holiday marketing. If you’re like one of my Vertical Marketing Network coworkers, the off-season has historically proven to be as good a time as any to indulge and save. Yet another would argue the ever-accelerating Christmas Creep turns her green as The Grinch.

Maybe I’m just blogging out loud, but it seems like, despite the current economy, premature holiday hoopla threatens to bring out a little Scrooge in the most ardent Saint Nick. One man’s Christmas in July is another’s “Bah-humbug,” and brands and marketers should be cautious.

Which prompts the question: How soon is too soon for brands and marketers to start spreading holiday cheer? Do you think we’ve gone too far?

Please share your thoughts in the comments section below, or head over to Vertical Marketing Network’s Facebook page to chime in.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: dave416

Back Talk: Have You Gone QR?

September 20, 2011

For brands and marketers looking to tap new technologies, it's hip to be square, as in QR code square. The 2-D bar codes can be used as gateways for consumers to access special information.

About a year ago, Vertical Marketing Network blogged about what some industry insiders were touting as the Next Big Thing. While they may not be as ubiquitous as Facebook fan pages and Twitter feeds, there’s no denying that QR codes are popping up with more regularity, on packaging and in publications, on billboards and even the sides of taxi cabs. Short for Quick Response code, QR codes are 2-D bar codes that can be scanned using a smartphone camera to then transmit information, and they (along with 3-D technologies such as WiMO) are helping brands in the auto (Ford, Chevy), beauty and fashion (Calvin Klein) and entertainment (CBS, HBO) industries engage consumers and redirect them to company websites, product and promotional content, and special features. Toys ‘R’ Us is using them on in-store product signage, where they’ll likely attract young consumers with their video game-like graphic. Meanwhile, Quaker Oats has gone QR in a different vain, placing them on in-store signage and product packaging to encourage parents – not kids – to scan them to then send young fans personalized messages from teen heartthrob Nick Jonas. And in perhaps the boldest indicator of the potential for QR codes, a supermarket recently set up a “virtual grocery” in a South Korean subway stop, in which consumers could “shop” with a quick point and scan; then, after checkout, the virtual goods were made real and delivered to the homes of surely happy shoppers.

Maybe I’m just blogging out loud, but it seems like now more than ever it’s hip to be square. QR codes are effective and forward-thinking, not to mention fashionable and fun. As technologies continue to develop, so too will opportunities to implement them.

Which prompts the question: Do you think this hype is justified? What interesting campaigns have caught your marketing eye and caused you to go QR?

Please share you thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: JA_FS

Marketing To And Through A Recession.

September 13, 2011

Despite economic downturn, marketing budgets continue to grow.

For brands grappling with how to market themselves during the recession, there's light at the end of the tunnel. Despite the current downturn, marketing budgets are up and consumers are spending, albeit cautiously.

Conventional wisdom tells us that when the going gets rough, both consumers and marketers get tough on excess spending, and that might be true. But recent studies suggest that despite the current economic downturn that just won’t stop, marketing budgets are up and the industry is hopeful. In a report on business-to-business marketing released earlier this year, Forrester Research found the average marketing budget will increase nearly 7% this year over 2010, with the largest spending increases expected to come from technology service companies, the financial sector and the makers of high-tech gadgets. While that likely doesn’t come as a total surprise, this might: the Forrester study also found that smaller companies are more likely to increase their marketing budgets over large ones, since the need to grow one’s brand doesn’t stop and drop with Wall Street. It seems counter-intuitive, but recessions have proven to be good for marketers and brands alike. Simply put, just because consumers have less to spend doesn’t mean they’re not spending. However, they are shopping with a discerning pocketbook, which is why marketers best keep on their toes and be ready to make adjustments on the fly.

Maybe I’m just blogging out loud, but it seems like — metaphorically speaking — marketing during a recession is equal parts determination and perspiration. Preparation and inspiration is key to seeing brands through the slump.

History is ripe with lessons of brands that have turned a bad economy into a golden business opportunity. As conventional wisdom is also happy to remind us, consumers are more likely to question their spending habits during bad times. Moreover, it’s during a recession that consumers gravitate toward brands that continue to communicate with them. A golden opportunity exists for brands to turn the dial up on its marketing programs – from coupons and social media marketing, to product demos and exclusive merchandise offers. But by taking the lead on brand marketing during a recession, it is equally important to stay in touch with consumer purchase patterns. The Wall Street Journal reported yesterday on another recession trend: consumer’s “trading down,” or the act of consumers abandoning long-time preferred brands in favor of more affordable ones. Specifically, the article looked at how Proctor & Gamble has adapted to the financial shift: “It’s required us to think differently about our product portfolio and how to please the high-end and low-end markets,” says the company’s North American group president. One technology that’s been helping brands do just that for years is search engine marketing (SEM). With U.S. consumers turning to the Internet for more than 1/5 of their media needs, it’s no wonder that SEM numbers continue to grow while traditional mediums stagnate. As my Vertical Marketing Network colleagues and I like to discuss at length, the Internet may very well be the savvy marketer’s greatest ally during this or any future downturn, which is why Vertical is heavily involved in the planning and development of SEM programs for its clients that take advantage of the vast reach, minimal cost and precise targeting of the web. Tough times call for calculated measures, all right, and it seems marketers have their work cut out for them.

How are you adapting your marketing efforts? Please share your thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Newtown_grafitti 

Back Talk: What’s Your Back-To-School Essential?

August 23, 2011

It's time to sharpen your pencils and your eye for integrated marketing campaigns. Back-to-school season is loaded with lessons for savvy marketers; share your season essentials below.

As summer begins to wind down, consumers are embracing fall and the back-to-school frenzy that comes with it. Once again, Target is the preeminent educator of innovation and inspiration, this year offering new in-store interactive technology, Facebook promotions and online coupons. And what’s the first lesson of the back-to-school season? Be on the leading edge of promotion for your brand. Coupon Cabin recently polled some 3,400 parents and found 64% plan to use coupons and/or online codes for back-to-school shopping, and 43% of that shopping is expected to happen online. Meanwhile, new social networks and applications such as Spotify and Want It are influencing the ways brands and consumers interact and spend. It’s a virtual pep rally, and savvy marketers should catch the spirit.

Maybe I’m just blogging out loud, but it seems like back-to-school promotions can inspire longing in kids and their parents alike. Marketers can learn a lot by doing a little homework.

Which prompts the question: School supplies aside, what’s your “back-to-school” essential? What integrated marketing campaigns and/or innovations have caught your eye, and how will you use them?

Please share your thoughts with us!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: aaron13251

Redefining Multicultural Marketing.

July 12, 2011

Targeting women without falling for stereotypes is challenging.

Avoiding stereotypes is key when marketing to multicultural women, who have captured the attention of marketers since last year's census report.

Summer has descended, and with it a wave of Top 40 hits to set the mood. For marketers, perhaps no song better describes the tone of the marketplace than Beyoncé’s catchy “Run the World (Girls)” — a sassy and spirited shout out to ladies the world over who are hitting clubs, lovin’ life and — most importantly — spending money. Women, after all, account for the majority of consumer choices, and marketers are wise to target them. Leading the charge — according to a recent study — are Hispanic women, who are responsible for 85 percent of buying choices within their powerful demographic. But as the recent study from Media Post points out, the current challenge facing marketers is not merely gender or race specific, but rather it is gender and race specific. Titled “Transformers: Multicultural Women As The Shape Shifters of America,” the study asserts that — gender aside — ethnically speaking the minority is the new majority, and it’s up to marketers to celebrate not only consumer sameness, but their differences. “Stereotypes are still one of the most important issues facing multicultural consumers today, with over half of multicultural women claiming they would rather not be represented in an [integrated marketing] campaign than be inaccurately portrayed.” In other words, it’s not just about “girl power,” or consumers identifying themselves by gender or race. Advancements in education, politics and technology are shifting the face of multicultural marketing and it is time for marketers to respond.

Maybe I’m just blogging out loud, but it seems as if the many faces of the modern American consumer poses exciting but exacting challenges. Multicultural marketing demands campaigns be as varied as consumers themselves.

Of course, the real challenge for brands and marketers then becomes money. It is not as if marketing dollars are as endless as ideas. But there are ways marketers can engage consumers without spending a fortune. Writing last year about the power and influence of the Hispanic/Latino consumer, Vertical Marketing Network challenged marketers to embrace the concept of the “digital plaza,” or the idea that commerce and conversation can unfold more affordably and more effectively online. And surely, it does. An estimated 71 percent of Latinos use their mobile devices for activities such as SMS, MMS, email, surfing the Internet and gaming functions, compared to the market average of 48 percent. Moreover, as of 2009 nearly 23 million Hispanics were online. With Hispanic buying power expected to rise by 50 percent over the next five years (by 2015, it will exceed $1.5 trillion), it’s no wonder marketers from leading brands such as AT&T, Budweiser, Ford, P&G and Toyota are responding. The Media Post study also argues that multicultural women — be they Hispanic/Latino, African-American, Asian, Middle Eastern, etc. — are far more active online and on their mobile devices than their white counterparts, and they’re also more optimistic. On a scale of 1 to 10, “over half of all multiculturals said their outlook on their future was an 8,9 or 10, as compared to only 37 percent of their white counterparts.” Not only that, but multicultural women are more willing to try new products than their white counterparts, particularly when is comes to brands that are inspirational.

Whatever your taste in music, it might be worth lending Beyoncé an ear. If all else fails, she might consider a second career in marketing.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Clip art

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