Mobile Money Goes Mainstream.

August 30, 2011

New applications promise to change the ways we spend forever.

Forget cash. Soon-to-be-released platforms from Google, Isis, Visa and others will allow consumers to leave their cash, plastic and coupons at home, and spend and save with the wave of a smartphone.

After last week’s smattering of seasonal storms, “change” is a term likely to remain closely associated with the climate. That is until next month, when Google is expected to release its highly anticipated Google Wallet application, one in a series of apps from commerce and media outlets rumored to be coming soon to a smartphone near you. Smartphone use and m-commerce continue to grow rapidly; recent numbers from Forrester Research suggest U.S. m-commerce will reach $31 billion by 2016 (that’s quite an increase from the $2.2 billion Americans spent on m-commerce in 2010). For brands and marketers, the only thing more exciting than this projected growth is m-commerce’s imminent makeover, as Google, Isis (a joint venture between AT&T, T-Mobile and Verizon) and even Visa prepare to unveil platforms that will allow consumers to abandon cash, plastic and coupons completely, in favor of their trusty smartphones. In its early stages, m-commerce was an alternative to home computer and in-store shopping, allowing smartphone consumers to browse and make purchases by either surfing the web or using site-specific applications, such as those from eBay and Fandango. But this new wave of technology, and the new face of mobile money — which will allow consumers to do all that, and more — promises to redefine the ways in which consumers spend forever. And while the effects on marketers remain to be seen, one thing is certain: change is taking us all by storm, and smart brands and marketers should get prepared.

Maybe I’m just blogging out loud, but it seems as if mobile money enables brands to shine and consumers to spend in new and exciting ways. Tech-savvy marketers should make the most of changing technologies.

The fact that much of that change has yet to be seen hasn’t stopped my Vertical Marketing Network coworkers and I from buzzing with anticipation. When Google revealed its Wallet app in the spring, it merely promised the service was coming soon; rumors have pinned “soon” as September. Google’s recent acquisition of Motorola certainly seems a relevant precursor to the company’s ambitious mobile technology rollout. In addition to buying Motorola Mobility, which runs Google’s Android operating system, Google plans to manage Motorola Mobility separately and keep Android open for use by competing mobile brands. This, no doubt, was part of what inspired the Isis venture, which will launch in Austin and Salt Lake City in early 2012. Like Google Wallet, Isis technology will allow consumers to pay for goods using their smartphones; abandon their cash, cards and coupons; set up alerts for online deals; and track their spending. In addition, Google Wallet plans to offer businesses various types of purchase data, and plans to incorporate location-based advertising and personalized promotional content. And Google’s not just stopping there. Two weeks ago, the company announced the expansion of its Google+ social network to include gaming applications, which drum up interest as well as dollars. No doubt this onslaught of change will redefine the landscape, be it mobile, monetary, online or otherwise.

Finally, change to be excited about.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: AMagill

Back Talk: What’s Your Back-To-School Essential?

August 23, 2011

It's time to sharpen your pencils and your eye for integrated marketing campaigns. Back-to-school season is loaded with lessons for savvy marketers; share your season essentials below.

As summer begins to wind down, consumers are embracing fall and the back-to-school frenzy that comes with it. Once again, Target is the preeminent educator of innovation and inspiration, this year offering new in-store interactive technology, Facebook promotions and online coupons. And what’s the first lesson of the back-to-school season? Be on the leading edge of promotion for your brand. Coupon Cabin recently polled some 3,400 parents and found 64% plan to use coupons and/or online codes for back-to-school shopping, and 43% of that shopping is expected to happen online. Meanwhile, new social networks and applications such as Spotify and Want It are influencing the ways brands and consumers interact and spend. It’s a virtual pep rally, and savvy marketers should catch the spirit.

Maybe I’m just blogging out loud, but it seems like back-to-school promotions can inspire longing in kids and their parents alike. Marketers can learn a lot by doing a little homework.

Which prompts the question: School supplies aside, what’s your “back-to-school” essential? What integrated marketing campaigns and/or innovations have caught your eye, and how will you use them?

Please share your thoughts with us!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: aaron13251

On The Funny Side Of The Marketing Street.

August 16, 2011

3 rules for engaging humor when promoting your brand’s image.

Juggling humor and honesty is no easy task, and marketers are wise to be cautious in doing so. Still, surveys show online consumers respond well to campaigns that encourage laughs.

Ask most industry professionals about effectively using humor in marketing, and their answer will turn gravely serious: don’t do it. Humor, they’ll opine, is risky business; then they’ll spout the oft-quoted Claude Hopkins: “People don’t buy from clowns.” Historically, that might true, but a recent report from Marketing Sherpa suggests a little laughter goes a long way in attracting the almighty friends, fans and followers. According to the study, while more than 60% of social media users connect with brands to learn about new products, features and services, 35% of respondents respond well to campaigns seen as entertaining, funny or insightful, where less than 30% are drawn to campaigns focused on company culture, environmental responsibility and boring things like company policies. With recent surveys revealing more than half of all social media users take their Facebook, Twitter and Google+ habits with them on vacation, numbers like these prove to be no laughing matter. The challenge for marketers is that humor, like beauty, lies in the eye of the beholder. And while some will argue that effective humor is attention-getting, engaging and creates word-of-mouth, one bad joke can alienate an entire demographic. That’s seriously funny business, indeed.

Maybe I’m just blogging out loud, but it seems like marketing laughter is a medicine best served O.T.C. — that’s off the cuff, but not out of control.

We often see bold, edgy and totally spot-on campaigns that employ humor to attract consumers. A recent Jose Cuervo campaign made me and my Vertical Marketing Network coworkers chuckle. Through the brand’s Facebook page, consumers are challenged to admit they “suck at making margaritas” to receive a coupon for the brand’s pre-made margarita mix. Users start by clicking the “OK, I admit it” tab, a sort of self-deprecating resignation that likely inspires many a tequila drinker to LOL at the ad and, perhaps, themselves. It reminded me of a Vertical Marketing Network campaign from years ago, in which the agency literally steamrolled hundreds of that most-dreaded of holiday treats — the fruitcake — in a humorous and buzz-worthy promotional effort for client Kahlua to announce the brand’s own holiday baked good and gift with purchase, the Kahlua brownie. Writing independently about marketing to the Hispanic/Latino consumer, an industry insider writes about an effective radio spot in which humor was used to get the listener’s attention but ultimately, and more importantly, built brand loyalty by making an emotional connection with the target demographic. Humor, it seems, is more versatile than thought. Keeping this in mind, some rules of engagement:

1. Know your audience, and don’t offend them. This is the umbrella rule for being politically correct and socially sensitive. Not all humor needs a specific target, and the best jokes often don’t.

2. Keep it light, keep it bright. This could be the reason jokesters thrive on social media forums such as Twitter, where brevity and wit are celebrated.

3. Remember your point. It’s the brand, and/or product, that ultimately needs to benefit from any funny business. If the message is not first true to them, and second not appealing to your target audience, there’s little appeal. And that’s no joke.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Michael David Pederson

Back Talk: How Will Brands Maximize Social Media?

August 9, 2011

In the increasingly crowded party of social networking, marketers are being forced to decide how to spend valuable time and money. What influences you in making these decisions?

Will your brand take advantage of Google+? Multiple studies released last week confirm the new social network from Internet powerhouse Google is here to stay. In its quarterly survey of mobile developers, IDC discovered two-thirds of the 2,000-plus respondents believe Google+ can — and will — catch up to Facebook. Having accumulated more than 25 million users in five weeks, Google+ is following a trajectory similar to Facebook’s, although the pace is much faster, and therefore more formidable. Despite this, responding last week to Vertical Marketing Network’s analysis of Google+, several industry insiders suggested the new medium is cumbersome and potentially unnecessary for certain brands, especially since Google+ has yet to open its doors for business, so to speak.

Maybe I’m just blogging out loud, but it seems like we need to emphasize the “social” in social media. As the party gets more crowded, marketers will have to budget their time, energy and creativity in calculated ways, but that shouldn’t discourage a positive R.S.V.P.

This, then, forces marketers to consider how — and where — they will spend valuable energy and resources. How will you make these decisions? How does a brand choose which social media forums are right for them?

We want to hear your thoughts!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Shopseal

The Fuss Over Google+.

August 2, 2011

Social networks give marketers new ideas, ways to communicate.

First there were friends, fans and followers. Now, we have circles. The recent launch of Google+ brings with it new ways for consumers to define their relationships to people and brands. Savvy marketers take note.

In the vast sea of social networking, how a brand decides to spend precious time and resources is both a concern and priority. Besides the 800-pound gorilla — aka Facebook — there are hundreds of active social networks around the globe; now there’s one more — Google+ — and its arrival provides an astute lesson on timing and jumping on board the Next Big Thing. For the past month, Google+ has been the topic on the tip of every electronic tongue. Since the launch of its trial phase on June 28, Google+ has amassed over 20 million users. So far, more than 60% of Google+ users are men, and 38% of them are between the ages of 18 and 34. Equally compelling is that the rise of Google+ happened exclusively; not just anyone can sign up for a Google+ account, although Gmail users have instant access to the network, and invites have gone out to Hotmail and Yahoo! users, as well. It makes sense, then, that the majority of the early users are engineers, developers, designers and software engineers — the same people who historically shape Internet trends. It also explains how — impressively and intentionally — Google is launching its Google+ brand without the help of Facebook, the now 750 million strong monster and current Queen Bee of social networking. Google has made no secret of its desire to compete with Facebook (while Facebook has made no secret of its boycott of Google+), and if any social network could, one backed by Google certainly seems poised to do so. But as more statistics are published on Google+, and as Google reveals its supreme vision for the network, marketers will be forced to ask themselves some tough questions.

Maybe I’m just blogging out loud, but it seems like timing is everything, and brands that engage in emerging media selections early can win big. The future of marketing depends upon new ideas and the opportunities they can provide.

For now, brands need not get too worked up over Google+, mainly because they can’t. A few major brands — including Ford Motors and MTV — were part of the trial process, and the social network did offer a brief application process to brands and businesses seeking involvement that is now closed. In an interview with Ad Age, a lead product manager for social advertising at Google revealed the company eventually plans “to include everything from small businesses to individual contractors all the way up to the largest brand names in the world.” But there is currently no ad content on Google+. Then there’s this: “What we’re really looking for is companies that on the one hand have a real rich history of being active in the social sphere, brands that have strong, loyal audiences and are proactive and engaging and who want to spread it out a little more.” Spread it out a little more. In a world where a handful of players dominate the social networking landscape and have come to define the ways in which we talk about what it means to “like” something, it’s an interesting idea, and it could prove challenging — both conceptually and creatively — for brands and marketers in the future. But it’s also — in a way — a call for brands to think about the ways in which they engage with consumers online, and it’s a sign of where that engagement could land them.

Little will be seen until Google+ opens its virtual doors a little wider, but we can surf assured: Google+ is causing a fuss for good reason. My colleagues and I at Vertical Marketing Network will certainly ready to advantage of what comes next.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: Creative Commons

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