Back Talk: Is Any PR Still Good PR?

May 31, 2011

The Internet has created forums for honest -- and not so honest -- consumer feedback. How do marketers navigate these channels?

We’ve all heard it — and said it — a thousand times: “Any PR is good PR.” The primary argument behind this old adage is that top of mind awareness drives sales, regardless of what the talkers are talking. But the Internet has truly challenged this, by increasing the opportunities for consumers to “say and be heard” at an alarming rate. Websites such as Trip Advisor and Yelp have created forums for honest — and not so honest — consumer feedback, and social networking sites such as Facebook and Twitter encourage users to offer up their likes, dislikes, opinions and recommendations at a dizzying pace. Not only do consumers need to be savvy when navigating these channels, but marketers do, too. You never know who’s saying what and worse: who’s listening. In the game of Trust, it’s hard to identify allies.

Maybe I’m just blogging out loud, but it seems like progress demands some new maxims. Here’s one: not all consumers are created equal. And the same goes for their opinions.

If that’s the case, then is any PR still good PR? If not, why? And if so, how?

We want to hear from you!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: toprankonlinemarketing

Kidfluence: A Marketing Challenge.

May 24, 2011

Modernity dictates the ways marketers approach future buyers.

Kids have purchasing power and influence the way their parents spend. Marketers should not deny this demographic.

Children are not only bundles of joy, but also an undeniably important marketing demographic, with a purchasing power estimated to exceed $30 billion each year. They have sway over their parents’ spending (one estimate suggests children between the ages of 8 and 12 influence their parents to spend some $150 billion a year), and – perhaps most importantly – they are the consumers of the future. With research from the Center for a New American Dream suggesting 6-month-old babies can form mental images of corporate logos and mascots, and brand loyalties can form as early as age 2, marketers would be remiss to dismiss the power of “kidfluence.” But targeting children today isn’t so much the issue as the ways in which they are targeted. It’s not just shaping tomorrow’s consumers, but also the future of marketing.

Maybe I’m just blogging out loud, but it seems like, when marketing to children, the line between careful and careless is fine. Savvy brands exercise accountability, and they show children and their cash wielding, gatekeeping parents R-E-S-P-E-C-T.

When a marketing campaign goes awry, the media’s quick to point fingers at the brand and the advertisers and marketers who support it. When Abercrombie & Fitch introduced a padded swimsuit top for pre-teen girls, parents across the Internet expressed emotions ranging from outrage to sadness. The same occurred when Sketchers unveiled its most recent Shape-ups line, targeted for girls young enough to still be wearing Velcro. But statistics suggest we long ago passed the blame game of marketing to children and are now toying with the inevitable consequences of modernity. Today’s young people are “connected” – to brands, ideas, news and each other – in ways like never before. Not only would it be foolish for marketers to ignore them, it’s seemingly impossible. But like my Vertical Marketing Network colleagues often say, accessibility does not negate accountability. Manufacturers and marketers need to put children and the needs of children first in order to succeed. And they must act responsibly. The Kaiser Family Foundation says young people are multitasking their way through a wide variety of electronic media every day, juggling iPods and SMS with cell phones, television and the Internet. It’s estimated that young people cram 8.5 hours of media exposure into 6.5 hours of each day, every day, meaning they spend more time “plugged in” than they do in school. Cell phones and credit cards are no longer just for mom and dad; credit cards are frequently featured in games for kids, as well as toys such as Barbie, and we already know that Smartphones are creating a new kind of m-commerce. The Internet – it seems – is to young people today what television was for Generation X. The challenge for brands and marketers alike is to employ these various tools without sacrificing their product image and compromising their relationships to consumers both young and old. One noteworthy example of a brand doing just that is Los Angeles-based Jr Imagination, which recently launched the mobile application Creative Genius On-The-Go! Featuring some 150 scenarios that challenge young people to think creatively and critically, it’s getting rave reviews. Kids love it because it’s fun, and parents love it because it enhances their children’s lives.

A marketer who truly understands a child’s needs and a parent’s concerns is a marketer on top of their game. In a way, good marketing is a lot like good parenting – not without challenge, but full of reward.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: D Sharon Pruitt

Back Talk: What’s The Coolest Brand You’ve Seen?

May 17, 2011

Cool brands have a magnetic pull; they excite consumers and attract word of mouth attention. What cool brand campaigns have caught your eye; why?

“That is so cool!” How often do you see a product in a store, online or on TV and think just that? A few weeks ago, Vertical Marketing Network looked at ways in which perennial “cool” brands such as Apple, IKEA, Red Bull and Virgin America have succeeded in establishing brand loyalty while also continually fueling brand passion. That combination, we observed, is the secret ingredient to cool brand status, and emerging medias, whether they be application-based or social, are playing major roles. Brands ranging from Converse (cool) to Lexus (high-brow cool) to Dell (kinda cool) would agree. Strategy may not be visible to the consumer eye (and smart strategy shouldn’t be), but marketers know it certainly is at work. Coolness doesn’t just happen.

Maybe I’m just blogging out loud, but it seems like brand coolness can be crafted. For brands and marketers, the challenge is in engaging consumers in a fresh, meaningful and smart way.

Which begs the question: what brands and/or campaigns have caught your “cool eye.” And what can we learn from them?

We’d love to hear your thoughts!

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: jurvetson

5 Ways Crowdsourcing Matters To Marketers.

May 10, 2011

Empowering loyal consumers to build your brand breeds results.

Crowdsourcing, or the outsourcing of work to a community/crowd, can be applied to different fields in myriad ways. But for marketers, crowdsourcing is a powerful way to engage loyal consumers in the ultimate brainstorm.

Challenging, fresh, varied. No, I’m not referencing the fashion spectacle at the recent Royal Wedding, but rather a different type of spectacle playing out in stores and –increasingly — online. Crowdsourcing — a term used in the most general sense to describe the outsourcing of work to a community, or crowd, whether the need be creative, literal, or otherwise — has gotten a bad rap in the press as of late, but that doesn’t mean marketers should turn a blind eye to its power (or cash in their iGadgets, for that matter). Need a new commercial? A new slogan? A new word-of-mouth campaign? Get your loyal consumers involved. Their opinions have long played a vital role in marketing, and social networking has exaggerated it — in a good way. Brands such as Doritos and Pepsi have been lauded for their successful use of crowdsourcing in recent campaigns; a few months ago, Vertical Marketing Network applauded the Doritos “Crash the Super Bowl” spots. The takeaway: empowering your consumers to help build your brand elicits results. Marketers engaging in successful crowdsourcing stand to gain a lot, while consumers stand to lose nothing and possibly gain something, too (accolades, recognition, etc.). It’s a winning combination.

Maybe I’m just blogging out loud, but it seems like crowdsourcing is not unlike a modern-day choose your own adventure series. The Web 2.0 has given rise to Marketing 2.0, and every consumer is in on the game.

While crowdsourcing — as an official concept – is fairly “new” in theory, savvy marketers recognize the concepts as old standards.

Below, 5 reasons crowdsourcing matters to marketers:

1. If They Build It, They Will Buy It – Ownership is as American as apple pie. But how about craftsmanship? Crowdsourcing inspires consumers to get creative and get involved in your brand. The resulting sense of “ownership” breeds brand loyalty.

2. Great Minds Are Not Alike – As the saying goes, the more the merrier (especially when it comes to ideas). Take, for example, CafePress, an early crowdsourcing success story, which lets members buy, create and sell user-customized products.

3. The Price Is Right  – Just ask Pepsi. Last year, the beverage giant traded its $20 million Super Bowl spot for a social media campaign of the same value, arguing constant consumer contact trumps 30 seconds of limelight. This year, several brands followed suit. But crowdsourcing need not demand major spending. Engaging your consumers can cost nothing on sites such as Facebook.

4. Faster. Easier. Better? First, we had the Internet. Then, the rise of social media and the Web 2.0 made everything faster, easier, and some might say better. Whether that’s true or not, marketers can’t deny that crowdsourcing is an incredible tool for creating and selling.

5. Home-court Advantage – Of course, at the end of the day, a brand and the minds behind it are ultimately responsible for the image and products it creates. Think of crowdsourcing as the ultimate brainstorming session, where agency professionals and consumers join forces. But those ideas remain meaningless until they are put into action, and that’s where marketers truly get to shine.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: victoriapeckham

Back Talk: Is Patriotic Branding Appropriate Now?

May 3, 2011

With the announcement of the death of Osama bin Laden, will U.S. brands tap patriotism to market their products and services, or avoid associations?

Americans – and much of the world – will not soon forget the terrorist attacks of September 11, 2001. After 9/11, a tidal wave of U.S. patriotism emerged, and as the consumer consciousness shifted, marketers were faced with a new challenge: how to promote products and services without seeming inappropriate. Notably, campaigns from Abercrombie & Fitch and Coca Cola were pulled in the wake of the attacks – marketers fearing their tone unsuitable for the times. Other campaigns embraced the new patriotic zeal sweeping the marketplace. From all-American brands such as Ford and GM to AT&T, Major League Baseball, and financial groups such as Fidelity and Morgan Stanley, 9/11 rebranded emotional branding.

With the announcement of the death of Osama bin Laden, U.S. marketers will no doubt be tempted once again to display patriotism in their integrated marketing campaigns.

Maybe I’m just blogging out loud, but is it appropriate for patriotism to be tapped as a marketing tool by U.S.-based companies selling their products and services to U.S. consumers?

The death of “Public Enemy #1” provides a dilemma for marketers. Our question: Is it appropriate this time around for U.S. companies to tap patriotism as a marketing tool for selling their products and services, or should marketers avoid associations?

We really want to know your thoughts.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: joewcampbell

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