Cracker Jack Kids.

July 27, 2010

Innovations in packaging and technology keep big kids buying.

You can make an old trick new. Adults feel loyal to brands that maximize packaging and offer rewards, similar to the products of their youth.

Now that I’m old enough to know how these things work, I can begrudgingly give credit to the genius who insisted on “a prize in every box” of Cracker Jack. When I was younger, I thought that prize was made just for me (OK, and occasionally my little brother), a small token of appreciation that seemed to say, “Gee, you’re special.” The same went for those tiny comics that had me smackin’ Bazooka Bubble Gum, the games and toys in McDonald’s Happy Meals, the treats at the bottom of the cereal box. I didn’t, yet, think of myself as a consumer. And I certainly didn’t think of myself as having brand loyalty (although I surely did, as we’ve been told for years that most kids do). Yet, I see it so clearly now — how my preferences were shaped, how that little something extra made a big impact and, in the end, a big difference in how and what I buy. It’s a quality I seek out — and practically expect — today. Whether it’s a handsome recipe card included in a box of pasta or smartly designed grab-and-go yogurt; I’m inclined to choose the brand that gives me more, ’cause, I am special.

Maybe I’m just blogging out loud, but it seems as if there’s a new “prize” in town, and Cracker Jack Kids — even if we’re all grown up — are still the target demographic.

Take, for example, some of the brilliant innovations in wine and spirits packaging. Labels like these are a wine lover’s dream. How often have you had a great bottle of wine, only to go to the store the next day and not remember the name? Or worse, served an expensive bottle that was too cold or too warm. Packaging that allows consumers to peel away a portion of the label to help them remember the product they love, or that has a built-in temperature gauge (Coors Brewing Co. is doing this, too), sends a powerful message: Not only do we care about your business, we care about your enjoyment of this product, and we hope you’ll buy it again. In a saturated marketplace, a message like that can go a long way.

So can tapping into the Smartphone market, which is — no surprise — booming. Pew Research Center in Washington recently found that “40 percent of American adults (18 years or older) use their cell phones to surf the Internet, check their email and instant message.” Companies such as WiMO Reality are taking advantage of this, and it’s no surprise that the brands taking advantage of WiMO (TNT is promoting season two of HawthoRNe on packaging of Sony Pictures DVDs). In simple terms, WiMO is a Smartphone application that allows users to scan an image (using their phone’s built-in camera lens) off a product’s package (or any printed materials) that then connects to virtually any type of content that is imaginable, from promotional tools and exclusive content, to instructional and music videos, to locating the nearest place of purchase. It’s timely and smart, not to mention fun and entertaining, hallmarks of all good toys, hallmarks of all good packaging extras to capture the interest of Cracker Jack Kids.

The packaging has changed, but the concept has not. Companies still need to make the most of their product, while consumers — from little kids to Cracker Jack Kids — want it all, and then some. I rarely indulge in the excesses of youth, but when I do, you better believe I go right back to the brands I grew up on, and no, I never share.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: star5112

From Mad Men to Modern Men.

July 20, 2010

Family dynamics are in flux as more dads choose home life.

Sure she looks cute, but the 1950s housewife is a thing of the past. Today, men and women share in parenting decisions and responsibilities, and new marketing reflects that.

My world’s abuzz with previews for and speculation about the new season of Mad Men, which premieres this Sunday, July 25 on AMC. I can’t help but wonder how “the new” Don Draper will evolve, or what kinds of antics and drama will unfold at “the new” Sterling Cooper Draper Pryce. The only certainty seems to lay in what we – some 40 years later – already know: as the fictional lives of Mad Men move forward, gender roles, stereotypes and the good ol’ business of selling stuff is gonna start to look a little different. I’m hard- pressed to imagine a world in which women could not run countries, let alone companies, and in which stay-at-home dads didn’t occupy every other table at the local coffee shop (BabyBjörn and all). What I wouldn’t give to see what the boys (and Peggy) would do today, with our heightened consumer awareness, shattered glass ceilings and shift in family dynamics. The San Jose Mercury News recently ran an article about the trend of more men choosing to stay at home after being laid off as a result of the slowing economy. And almost as if on cue, Proctor & Gamble has launched a new Web site called Man of the House that dishes advice on topics historically reserved for the Betty Draper’s of the world: cooking and cleaning, child rearing, there’s even a section called “Looking Good” which addresses aging and style concerns. Speaking to Reuters, Proctor & Gamble Productions spokeswoman Jeannie Tharrington said the site “will eventually be used as a vehicle for advertising P&G’s household and other brands.” In the meantime, the site is relatively ad-free and chock-full of information for what the site’s editor calls “the post-hunt man.” From Mad Men to “post-hunt” Modern Men, it makes for good business – whether it’s theirs or ours.

Maybe I’m just blogging out loud, but it seems like the shift in family and workplace dynamics warrant a shift in how day-to-day household products are marketed. Real-life Mad Men are now Mr. Mom. Boy, has the world has changed.

In the new modern family, dads are sharing – and in some cases taking over – in the household decision-making process. No longer are women ages 25-49 the key demographic for marketers, as they were in 1963. While Proctor & Gamble may not declare that daddies are the new mommies, the company is certainly tapping into this new trend in subtle – and I predict successful – ways. The Mercury News article cites research from University of Oregon sociologist Scott Coltrane, who asserts that the shift not only makes sense, but that it will continue. “Even before the recession, fathers were taking a larger role in family responsibilities as dual-income families became more the norm,” Coltrane is quoted as saying. “We have much more tag-team parenting.”

That makes for tag-team shopping, which makes integrated marketing trickier. On Mad Men and throughout history, we’ve seen how very different men and women are. The old adage “Men are from Mars, Women are from Venus” isn’t just about relationships. For example, we know that while women tend to be slower to make a decision, they are more likely to be even-keeled about that decision over time. Men, on the other hand, are more likely to consider their current needs (or, in this case, their family’s) versus their long-term ones. The question remains, will that change, too?

One thing is clear: marketers should carefully consider their message – whether it’s regarding a product’s benefits, or the language and visuals used to sell it. It’s unlikely Don Draper will sport a housecoat this Sunday, but the fellas tuning-in are another story.

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: jfrancis

The Game of Life.

July 13, 2010

The new games in town are virtual ones, and industry leaders are relying on them to attract consumers.

People who grew up playing games such as Monopoly learned the value of healthy competition. Now, smart brands are banking on that same spirit to drive consumer awareness in the virtual gaming world.

Unlike many of my coworkers, I’m far from being considered cutting edge when it comes to technology: I don’t track the latest and greatest developments in cell phone and computer technology (although I do manage to acquire “hip” accessories, i.e. iPhone, MacBook, etc.); I’m hard-pressed to operate a home entertainment center without breaking a sweat; and I social network with gusto one day, and utter disdain the next. Naturally, when my Facebook and Twitter feeds became clogged with FarmVille, Foursquare and Mafia Wars updates, I tossed my virtual hands up in despair. I started using these services to keep up with friends; what I didn’t realize was that “keeping up” meant more than family photos and the occasional work update, it also meant staying apprised of the evolving day-to-day marketplace. But then I read this. Leave it to a designer knockoff discount chain to get me to listen. And apparently, I’m not alone. In its May 31, 2010 issue, Advertising Age reported that a “gaggle of brands, from 7-Eleven to JetBlue, H&M and Tesla Motors are counting on people’s attraction to competition to get them more engaged.” Whether playing for badges, points or simply bragging rights, consumers are turning to alternative realities for more than entertainment. It should come as no surprise that it’s working.

Maybe I’m just blogging out loud, but evolving online communities seem to be trumping real ones in getting our attention. At the very least, they’re raising the bar of consumer expectation and the potential for business outreach.

As the line between real and virtual lives becomes more blurred, it makes sense that smart brands are engaging consumers across all levels. According to a recent Nielsen report: “For US households with Internet access, 75 percent visited a social networking site in May. And more than half of online adults have at least one social networking profile.” It would be downright foolish for marketers to not target this demographic, especially when considering another Nielsen report that found that top social media users are 1. affluent and 2. urban. In plain language, these are the people who have ready access to goods and who have money to spend.

Take, for example, this report from digital marketing news site ClickZ. It asserts that while Foursquare is “hands-down the leader of the location-based/geo-social marketing space when it comes to hype [and I’d be quick to point out it is by far the favorite among my young, professional friends], other services are making their marks among both brands and users.” It then goes on to site successful online campaigns to engage consumers from The Gap, Olay and Pepsi. It’s no coincidence that these brands are both industry leaders and ahead of the virtual game. That is, after all, what this is. It’s the Game of Life. Whether they realize it or not, consumers are in it to play, and smart brands – should knowingly – be in it to win.

What team are you on?

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: therichbrooks

Stars: Are They Just Like Us?

July 6, 2010

Certain kinds of star power only go so far; consumers want real reasons to buy into your brand.

With one out of three women and one out of four men on a diet at any given time, the weight-loss industry will continue to thrive. But it's companies that tap believable celebs to endorse their product that strike a special chord with consumers.

Swimsuit season is upon us, which means it’s time to shed some weight, stick with the P90X, cut back on the sweets and never eat past 9 p.m. Who am I kidding? I couldn’t keep my New Year’s resolutions, let alone be motivated by a bikini. And I might be OK with that, too, if it weren’t for my pesky pals Kim, Khloe, Dan and Valerie. I see them everywhere — in magazines and newspapers, online and on television. Their message is relentless and always the same: “If I can lose weight, so can you.” According to a study at the University of Colorado at Boulder, one out of three women and one out of four men are on a diet at any given time. Moreover, the university reports that as of 2007 the diet industry grossed $40 million per year and was continuing to grow. Knowing this, are we really supposed to believe that stars are just like us? Or, are the celebrity faces that sell us health and fitness just another pretty picture of a dream we’ll never achieve? With their latest celebrity spokespeople, Jason Alexander and Jennifer Hudson, companies such as Jenny Craig and Weight Watchers want us to believe the former. Which begs the question: will we?

Maybe I’m just blogging out loud, but it seems like stars who are more like me are more likely to get my attention.

I’d like to think that if I had Kardashian money, was a Hall of Fame quarterback or worked as a successful TV actress, I would have all sorts of time for diet and exercise, not to mention resources to boot. It’s easy to spin arguments like these into excuses. But Alexander, who most of us know as George Costanza from the wildly popular and now popularly syndicated sitcom Seinfeld, was short, bald and had a belly, a belly that grew over the show’s nine seasons. His character liked to eat. To put it mildly, he was not the celebrity face we envied (in fact, at one point he was the face of KFC). Nor, for that matter, was Hudson, whose weight issues were highly publicized when she went from “one of us” to an Oscar winner almost overnight. In the wake of this was a series of personal tragedies that played out very publicly, thus holding our attention while eliciting compassion. I can’t help but wonder if Jenny Craig and Weight Watchers chose these seemingly Everypeople to inspire us intentionally. With an estimated 67 percent of Americans over the age of 20 considered overweight or obese (according to the National Center for Health Statistics), you’d hardly blame them for trying. Besides, they certainly are more believable than the already thin Kardashian sisters, or even other celeb spokeswomen such as Sarah “Can I sell you access to the Royal Family?” Ferguson and Jenny McCarthy, who started her career posing for Playboy. But is it working?

If we consider celebrity endorsements the most visible type of third party branding, the answer is yes. Writing for CNN in the wake of last year’s Tiger Woods sex scandal, Harvard Business School Associate Professor Anita Elberse argues that — even when they backfire — celebrity endorsements “generate considerable value.” In addition to tapping into new markets via said celebrity’s fan base, endorsements “trigger sales by reassuring consumers of the quality of the endorsed brand” and “convey important information about an attribute [of a product] that helps differentiate a brand from its competitors.” She goes on: “This is particularly helpful for attributes that are hard to explain, demonstrate, or measure.”

It would make sense, then, that weight-loss endorsements from Jason Alexander and Jennifer Hudson would capture our attention and our pocketbooks. For their parts, both have been blunt about the reasons for signing on: they want to look better. And isn’t that what we all want? Not our own perfume or reality show, or to pose for the cover of People magazine, but to look better, and, in turn, like the way we look? Feeling good about one’s self will always be a key motivator; it’s also a powerful sales driver. Tapping Alexander and Hudson sends a message that a certain kind of star power only goes so far. As consumers, we need better reasons to buy a product; these companies seem to get that we are an informed generation, just as likely to turn to our friends on Facebook for advice or information as we are print media or the television. By giving us celebs we can relate to, the message is clear: Stars: They’re more like us than we think.

I can buy that. Can you?

Brought to you by Vertical Marketing Network, a Leading Integrated Marketing Agency.
Photo credit: alancleaver_2000

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